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Customer satisfaction survey
Our goal is to provide you with the best possible products and services, which is vital to our success and yours. Please help us serve you better by taking a few minutes to answer the questions below.

After completing our customer satisfaction survey, you will be entered for your chance to win a new laptop computer. Thank you for your response—we appreciate it!

Name:
Email:
Phone:
Which services do you use or have you used in the past?
Web site design
Web site maintenance
E-mail marketing software
SMS marketing software
Full service e-mail marketing
Which method did you use to initially contact us?
I am satisfied with the products and/or services
Strongly Agree Agree Undecided Disagree Strongly Disagree
Staff was courteous, knowledgeable and helpful
Strongly Agree Agree Undecided Disagree Strongly Disagree
Staff provided complete and accurate information
Strongly Agree Agree Undecided Disagree Strongly Disagree
Staff responds to questions and concerns in a timely manner
Strongly Agree Agree Undecided Disagree Strongly Disagree
Staff sent a sales quote in a timely manner
Strongly Agree Agree Undecided Disagree Strongly Disagree
My overall experience with staff has been positive
Strongly Agree Agree Undecided Disagree Strongly Disagree
My overall experience with the products and services has been positive
Strongly Agree Agree Undecided Disagree Strongly Disagree
Have you used technical support?
Yes No
(Answer if you answered "Yes" to the previous question)
My overall experience with technical support was positive
Strongly Agree Agree Undecided Disagree Strongly Disagree
I am likely to recommend Expedite Media Group to a friend, relative or coworker
Strongly Agree Agree Undecided Disagree Strongly Disagree
If you feel we fell short in meeting your expectations in any way, please describe the situation, including the name of the staff person involved (if you can recall) and the approximate date which the incident occurred.
As a result of your experience with us, are there any improvements you recommend?
Are there any services you’re looking for we’re unable to fulfill at this time?
For more information on Expedite's products and services,
please visit us online at expeditemg.com.